Introduction

OpenSesame ("we," "our," or "us") is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, www.opensesame.dev, use our services, or engage with our platform. By accessing or using our website and services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect and process the following data about you:

• Personal Identification Information:
  Name, email address upon signup, and company details if you are an Enterprise user.

• Technical Data:
  Information including prompts used in the system, Retrieval-Augmented Generation (RAG) documentation if you choose to connect your vector store, model context, browser plug-in types and versions, operating system, and platform. This data is collected from the devices you use to access our API. Our SDK operates as a proxy to intercept calls made to model providers, ensuring that we do not access sensitive data such as your other API keys.

• Usage Data:
  Information about how you interact with our website, products, and services, including access times and navigation.

• Marketing and Communications Data:
  Your preferences for receiving marketing materials from us and your communication preferences, particularly for the mailing list.

• Cookies and Tracking Technologies:
  We use cookies and similar technologies to gather information about your preferences, settings, and browsing behavior. You can manage cookie preferences in your browser settings.

2. How We Use Your Information

We use the information we collect in the following ways:

• To Provide and Operate Our Services:
  Ensuring that our platform content is optimized for your device and preferences.

• To Improve User Experience:
  Understanding user interactions with our website and services to enhance performance and usability.

• To Communicate with You:
  Sending updates, notifications, and essential information related to our services, and responding to your inquiries or support requests.

• To Manage Your Account:
  Offering customer support and resolving issues you may encounter with our API or platform.

• For Legal Compliance:
  Ensuring we meet legal, regulatory, and contractual obligations, particularly under Ontario law.

3. Data Security

We employ appropriate security measures to protect your personal information from unauthorized access, alteration, or disclosure. While we strive for robust security, no online transmission or storage method is entirely secure, and we cannot guarantee absolute security.

4. Sharing Your Information

We do not sell, trade, or share your personal information with third parties unless necessary to provide our services. This includes website hosting partners or service providers who assist in our operations, provided they agree to confidentiality obligations.

For Enterprise clients using OpenSesame for fine-tuning models, we are open to signing Non-Disclosure Agreements (NDAs) to ensure the privacy and security of sensitive data.

5. Data Retention

We will retain your personal information as long as your account is active or necessary to fulfill the purposes outlined in this Privacy Policy. We will delete or anonymize data upon your request, as permitted by law.

6. Your Data Protection Rights

Depending on your location and applicable laws, you may have the following rights regarding your data:

• Right to Access:
  You can request copies of your personal and company data held by us.

• Right to Rectification:
  You can ask us to correct any inaccuracies in your information.

• Right to Erasure:
  Under certain conditions, you can request that we erase your personal data.

• Right to Restrict Processing:
  You can ask us to restrict the processing of your personal data in certain situations.

• Right to Object to Processing:
  You can object to our processing of your data under certain circumstances.

• Right to Data Portability:
  You have the right to request that we transfer your data to another organization or directly to you under certain conditions.

7. Cookies and Tracking Technologies

We use cookies to understand user preferences and improve your browsing experience. You can manage your cookie settings via your browser. However, disabling cookies may affect the functionality of certain parts of our website.

8. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy periodically. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

9. Refund Policy for Digital Products

Due to the nature of digital products, we cannot offer refunds once you have accessed or downloaded the content, except under specific circumstances. If you are unsatisfied with your purchase, please contact us with a reasonable explanation. Refunds may be issued at our discretion if deemed appropriate.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:

OpenSesame
175 Bloor St E, South Tower Unit 1800
Email: anthony@opensesame.com

Thank you for trusting OpenSesame with your data. We are dedicated to maintaining your privacy and ensuring the security of your information.